Frequently Asked Questions

We have tried to answer the most common questions below - if you can't find the information you're looking for, please Contact Us.

Ordering & Payment

How do I track my order? 

Click the Track my Order” link at the bottom of the page and enter your order number and email address to track your order.

I cannot add the item I want to my cart? 

Select a colour and size, then click “add to cart”. If the item is out of stock, relevant messaging will be displayed above the “add to cart” button.

Can I change my delivery address?

Our customer service team will do their best to assist in getting your order re-routed. Please contact them using the details or web form on our Contact Us page.

My item is now out of stock online. Will I still receive it? 

If a product is no longer available online, your order is still in place and will be processed as per normal.

Can I change or edit my order?

Once your order has been processed it cannot be changed. Should you have any urgent queries please Contact Us.

Can I cancel my order?

Unfortunately orders cannot be cancelled once they’ve been processed. You will need to receive your delivery & then do a return. If you need assistance, please Contact Us.

Which payment options are available online?

  • Credit/Debit Card
  • EFT
  • eBucks
  • Discovery Miles
  • Mobicred
  • Gift card

How do I know my order has been placed successfully?

Once you’ve completed the checkout successfully, you will be redirected to the Order Confirmation page confirming your successful order. You will also receive an Order Confirmation email from us with a summary of your order information.

How do I use a coupon code?

Simply enter your coupon code on the Shopping Cart page. The order summary will automatically update to reflect your discount.

Delivery, Returns & Exchanges

What is the return/exchange period?

Products may be returned for credit, exchange or refund within 60 days from date of purchase, provided that the merchandise is unused and is returned in its original box/wrapping together with a valid invoice.

If I have bought an item online, can I return it in store?

Should you wish to return an online purchase in store, all you need to do is return the item to your nearest store and present your invoice.

See Returns & Exchanges for further information on returns

Gift Cards

How do I check my gift card balance?

Click “submit” to view your balance. Click the “gift card status” link at the bottom of the page and enter the gift card number and scratch code. Click “submit” to view your balance.

How do I use a gift voucher?

Simply enter your gift card number and scratch code on the payment screen, which is on step four of the checkout.

I bought a gift card but the person I bought it for has not received it yet. What do I do?

If the gift card recipient is not able to locate their gift card email after checking their inbox and Spam folders, please Contact Us to have the gift card resent.

What to do if I’ve lost my gift card?

If your gift card was purchased online, Contact Us to help retrieve your gift card details.

My Account

How do I reset my password?

Click the “Forgot password” link on the login page and enter the same email address you’ve used to create your online profile . You will receive a “Reset password” email with a link to reset your password. Click the “Reset password” link in the email you’ve received and enter a new password.

Why am I not receiving my reset password email?

Make sure you’re using the same email address you’ve used to create your online profile. If you’re still not receiving the “Reset password” email, please contact us any of the available channels.

How do I change my personal information or email address?

You may update your personal information by logging into your profile using your email address and password and accessing the “My account” in the top right hand corner of the website.

General Queries

Will you be restocking sizes online?  

The sizes we have currently on the website are the ones we have available for purchase at the moment. We are working as quickly as possible to restock some of your favourite items, but this may not always be possible.