SHIPPING INFORMATION

Online orders placed with Keedo will be delivered by RAM Express Courier (www.ram.co.za)

Please provide us with a physical address that is normally occupied during office hours. Please note that RAM Couriers will only deliver to a physical address, and no P.O. Box number/addresses. RAM Express Courier requires that each and every delivery be signed and endorsed, as proof of delivery.

View RAM Courier terms and conditions and tracking information: www.ram.co.za

How much and how long does delivery take?
Normal (standard) delivery takes up to 5 working days. This shipping option is Free on orders over R750. If your order is less than R750, you will be charged R60 for shipping. In the unlikely event that delivery takes longer than 5 working days, you will be notified.

Please note: Delivery times go into effect the business day after the order is placed.

Where can I find information about my order?
If you would like to determine the status of your order, you can do so through one of the following channels:

1. Track your order using your unique order number and email in the "track my order" feature on our website
2. Email Keedo via shoponline@keedo.co.za

RETURNS

If you wish to return something that you purchased online at www.keedo.co.za because you are not content with what you've purchased, you can do so in one of two ways:

1. Return the selected item to your nearest physical Keedo store, together with your printed invoice as proof of payment.
2. Send the selected item back to our online shop, together with your invoice, and you will be refunded with the appropriate amount.

Please note that in this eventuality, the cost of couriering the product back to our online shop is covered by the purchaser. The address details are as follows:

Cape Union Mart Distribution Centre
Unit 4A Phumelela Business Park
Montague Drive
Montague Gardens

Damaged or incorrect orders
If you wish to return something that you purchased online at www.keedo.co.za because the item you received is either damaged, or not what you ordered, you can do so in one of two ways:
1. Return the selected item to your nearest physical Keedo store, together with your invoice.
2. Email shoponline@keedo.co.za and request Keedo collect the purchase in question. We will send RAM to collect the damaged/ incorrect product, at the company’s own cost,      and resend you the faultless/ correct product in return.

Further questions
If you have any further questions or queries regarding our shipping or return's policy, please email shoponline@keedo.co.za

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